Refund policy
Effective Date: July 1, 2026
At Odor Supply House, customer satisfaction is important to us. We carefully select products that help homeowners, businesses, restoration professionals, and facility managers solve difficult odor, mold, indoor air quality, and cleaning challenges.
If you are not completely satisfied with your purchase, we are here to help. Please review the policy below before requesting a return.
30-Day Return Policy
Most new, unopened, and unused products may be returned within 30 days of delivery.
To qualify for a return, the product must be unused, unopened, in its original packaging, in resalable condition, and accompanied by proof of purchase.
Returns received after 30 days may not be accepted.
Products That Cannot Be Returned
Because many of the products we sell are chemical formulations, consumable products, or items intended for odor control, mold remediation, sanitation, or indoor air quality applications, we cannot accept returns of certain products once they have shipped.
These include, but are not limited to opened chemicals, opened cleaning products, enzyme products, probiotic and synbiotic products, opened odor elimination products, mold testing kits, indoor air quality testing products, personal care products, consumable products, clearance items, final sale merchandise, and gift cards.
If you are unsure whether a product is returnable, please contact us before placing your order.
Damaged, Defective, or Incorrect Orders
Please inspect your shipment immediately upon delivery.
If your order arrives damaged, defective, or incorrect, please notify us within five (5) days of delivery.
To help us resolve the issue quickly, we may request photographs of the damaged product, shipping carton, shipping label, and a brief description of the issue.
Whenever possible, we will replace the item or provide another appropriate resolution.
Return Authorization Required
Please do not return products without first contacting us.
All returns require a Return Authorization (RA). Returns sent without prior authorization may be refused or returned to the sender.
Return Shipping
Unless the return is the result of our error or a verified defective product, customers are responsible for return shipping costs.
Original shipping charges are non-refundable. We recommend using a carrier that provides tracking and insurance, as we are not responsible for returns lost or damaged during transit.
Refund Processing
Once your return has been received and inspected, we will notify you of the status of your refund.
If approved, refunds will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Manufacturer Warranties
Some products sold by Odor Supply House include manufacturer warranties.
Warranty claims are generally handled directly by the manufacturer in accordance with their warranty policies. If you need assistance determining the appropriate warranty process, we are happy to help.
Product Performance
Every odor, mold, moisture, and indoor air quality situation is different.
Product performance can vary depending on the source of the odor or contamination, severity of the problem, environmental conditions, application methods, and maintenance practices.
While we carefully select products with proven performance, we cannot guarantee identical results in every application.
If you have questions about selecting the right product for your situation, please contact us before placing your order. Our goal is to help you choose the most appropriate solution the first time.
Need Help?
Our team is happy to answer questions before or after your purchase.
Odor Supply House
Website: https://odorsupplyhouse.com
Phone: 914-205-5989
Frequently Asked Questions
Can I return a product if I opened it?
Most opened chemical and consumable products cannot be returned because they can no longer be resold.
How long do I have to request a return?
Most eligible products may be returned within 30 days of delivery.
Do I need a Return Authorization?
Yes. Please contact us before sending any product back.
Who pays return shipping?
Customers are responsible for return shipping unless the return is due to our error or a defective product.
How long does it take to receive my refund?
Once your return is approved, refunds are issued to your original payment method. Most financial institutions process refunds within 5–10 business days.
What if I ordered the wrong product?
Please contact us as soon as possible. If the product has not been opened and meets our return requirements, we will help you through the return process.